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| Terms and Conditions - sweet-chocolate.co.uk |
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Terms and Conditions Please read the following carefully. Your use of the Sweet Chocolate website and purchase of the products on it means that you agree to these terms and conditions in full. When you place an order for a product in any of the ways described above, you are offering to buy it for the price stated, subject to these Terms. About Sweet Chocolate Sweet Chocolate is a sole trading company. You can get in touch with us on 01235 535309 and our business address is: Sweet Chocolate 27 Stert Street Abingdon Oxon OX14 3JF How to use Sweet Chocolate website Shopping at Sweet Chocolate is really easy. As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take all the details we need from you to process your order. If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we'll look into it. You can email us at sweetchocolate@tiscali.co.uk Prices, Postage & Packing The costs shown for our products include VAT at 17.5%. We charge our postage, including the packaging of the items. For full details of our postage options see Delivery Info. We cannot be held responsible for delayed delivery or non-delivery by the courier company or Royal Mail if the delivery address given is unclear or incorrect, or if the recipient fails to rearrange delivery/collection. We simply send to the address you give us. If a delivery is returned to us by the courier for these reasons there will be an additional delivery charge to resend. Failed delivery as a result of incorrect, incomplete or unclear address information, or as a result of the recipient not being at the address to sign for the package is not covered. As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn't been received. You can do this with us, or with your local Royal Mail Post Office. Please refer to your dispatch email for full details. If you're ordering 400g of sweets or less then the goods may be packaged in a padded envelope. If you're ordering more than 400g of sweets then the goods may will packaged in a postal box or other type of packing. Transportation & Storage of Sweets Sweet Chocolate only sends out the best quality products to our customers. However we cannot accept responsibility for damage caused by climatic conditions or transportation once the goods have left our premises. Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within two weeks to be enjoyed at their best. Out of Stock or cancelled orders If your product is temporarily out of stock we will email you advising how long it will be before it's back in stock with the option to choose an alternative or cancel your order. If you want to wait for your chosen sweet then we will hold your order until it can be sent in its entirety. Sweet Chocolate may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights. Nuts, Vegetarians & Ingredients We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces. If you're vegetarian, please be aware that our products may contain gelatin. Our products may contain colour, flavouring and preservatives. If you would like to know specific ingredients for individual products before buying please contact us. Satisfaction Guarantee We guarantee that you'll be enormously happy with your purchase so if for any reason it doesn't meet your expectations please let us know. Return the goods to us, within seven days of receipt, stating clearly details of your complaint and we will refund you or replace your sweets with no quibbles or questions. Send to: Sweet Chocolate 27 Stert Street Abingdon Oxon OX14 3JF For your own peace of mind we recommend you use recorded delivery when returning goods to us. Credit & Debit Card Security TBA Privacy Policy Sweet Chocolate do not disclose buyers' information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons - to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing emails from us or from another trader in the future. The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. |
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